General FAQ
- Can I claim CourseCareers tuition as an education expense on my taxes?
- Why is the video for my course not displaying?
- Why is my course completion percentage not correct?
- Can I have a one on one meeting with the instructor?
- I want to switch courses
- Why can't I mark the course lesson as Completed
Payments and Refunds
- Why is my course nonrefundable?
- I want to put my payment plan on hold
- Can I cancel my payment plan?
- How does a refund work when the original card is no longer in use?
- Why did I get overcharged on my payment plan?
- What if I purchased the wrong course by accident?
Discord and Coaching
Exams and Proctoring
- I'm getting stuck on the screen share page when trying to take the exam.
- What if I have a disability?
- What do I do if I keep getting the error message, Reload your Exam?
- I am trying to take the practice exam but I am getting an error that says Missing Parameters. Please note . . .
- Why isn't my highest exam grade displaying on my graduate profile?
- I cannot get my camera or microphone to work for the practice or final exam.