Mac users can follow these instructions if they are stuck on screen sharing page and the green arrow is not working.
You can verify your browser is setup correctly here: https://www.integrityadvocate.com/support/getting-started.
We have had some students, when using Safari, have the exam page display a blank white page. Their problem was resolved by switching to the Google Chrome browser.
If your browser is verified and the issue persists, please contact the proctoring support hotline at +1 (888) 395-1025 or click the green chatbot in the lower left of the integrityadvocate.com web page.
Mac
1. Click on the Apple icon and select System Settings
2. Go to Privacy & Security from the left bar list, and then go to Screen Recording
3. Under Screen Recording, enable the button for the browser you are using (Google Chrome, Edge, Safari)
4. If the button for the browser is turned off, you will need to unlock it by entering the correct username and password
5. When prompted, click Quit & Reopen. The change will not take effect and you will not be able to share your screen until you quit and restart your browser
